Maintenance & Support Plans
Maintenance& support plans
We keep your website or app updated, secure, backed up and monitored, and fix small issues before your customers notice, for one predictable monthly price.
Launched is not finished
A website or app is not a poster; it is a machine that needs care. Software updates arrive, security patches matter, certificates expire, content goes stale and small bugs creep in. Neglected sites slow down, break quietly and eventually cost far more than the maintenance would have.
Our support plans cover the unglamorous essentials completely: updates and security patches, backups and uptime monitoring, small changes and fixes, and a monthly health report you can actually understand. When something does go wrong, you have a team that already knows your product, not a stranger reading your code for the first time.
Plans cover websites and apps we built and products built by other teams, for clients across the USA.
What's included
- Software updates and security patches
- Backups and uptime monitoring
- Small changes, fixes and content updates
- Performance and speed checks
- Monthly health report in plain language
- Priority support when something breaks
- App store and platform compliance upkeep for apps
- 01
Security and updates, handled
Most hacked and broken sites are simply out of date. We keep your platform, plugins, libraries and certificates current, test updates safely and patch vulnerabilities as they are announced.
- Scheduled updates with pre-update backups
- Security monitoring and patching
- Certificate and domain expiry watch
- 02
Watched around the clock
Uptime monitoring checks your site or service continuously. If something goes down, we usually know before your customers do, and the monthly report shows availability, speed and the work done.
- 24/7 uptime monitoring with alerts
- Speed and performance trend checks
- Monthly health report, no jargon
- 03
Small changes without the project overhead
New page section, updated prices, a fixed form, fresh store visuals: plan hours cover the small jobs that never justify a whole project, done by the team that knows your product.
- Included hours for small changes each month
- Content and image updates handled for you
- Honest advice when a change deserves a real project
How it works
- 1
Health check
We audit your current site or app: versions, security, backups, speed and risks, and report what we find.
- 2
Stabilize
Anything urgent is fixed and everything is brought current, with backups verified before we rely on them.
- 3
Monitor and maintain
Updates, monitoring and reports run on a steady monthly rhythm.
- 4
Improve over time
Small changes and suggestions keep your product getting better instead of slowly older.
Benefits ofworking with us
Works across time zones
Wherever you are in the world, we keep communication clear and simple. Our processes are organized, so time differences never slow your project down.
No shortcuts
We build products exactly as they were designed. We do not cut corners, skip testing or hide problems from you.
Flexible work terms
We offer fixed-price and hourly models. We agree on the terms that best match your budget, timeline and project needs.
Full range of services
From logo design and UI/UX to web and mobile development, marketing and client growth, you get one team that supports your whole journey.
Proof
Live products we stand behind
Xenkro is an agency website we designed and developed, the kind of live, lead-generating site that has to stay fast, current and working every single day. See more of our work in the portfolio.
Questions, answered
What does a maintenance plan actually include?
Updates and security patches, backups, uptime monitoring, small changes and fixes within your plan hours, performance checks and a monthly health report. The exact hours and response times depend on the plan level, and everything is written down before you start.
Can you maintain a website or app another team built?
Yes. We begin with a health check of the existing product: code, versions, security and backups. Once it is stable and documented, it goes onto a plan like any of our own builds.
What happens if my site goes down?
Monitoring alerts us, and plan clients get priority response. Backups are verified regularly, so even a serious failure has a clean restore point. The monthly report shows your actual uptime.
Do unused hours roll over?
Small unused balances can roll one month forward on most plans, so a quiet month is not wasted. Bigger jobs are quoted separately and honestly, never silently billed against your plan.
Can I cancel a plan anytime?
Yes. Plans are monthly with no long lock-in. We hand over documentation, backups and access cleanly if you leave, though most clients stay because the alternative is worrying about their site themselves.
Related services
- Websites & Platforms
Web Design & Development
When maintenance turns into a redesign, the same team plans and builds it.
Read more - Mobile Applications
Mobile App Development
Apps need store compliance and OS updates too. We build and maintain them end to end.
Read more - Marketing & Growth
SEO, App Store Optimization & Marketing
A healthy, fast site is the foundation your rankings stand on. We handle both sides.
Read more
Related reading: What to prepare before launching a new website
We will watch itfor you
Tell us your website or app and who looks after it today. We will reply with a free health check summary.